Apple is offering a free camera repair to fix a flaw only seen on a few iPhone 14 Plus units.
Regarding a single defect that affects a limited quantity of iPhone 14 Plus products, Apple has created a help website. The rear camera won’t display a preview of what Apple refers to as a “very small percentage” of iPhone 14 Plus models. After further investigation, Apple concluded that these phones were produced between April 10, 2023, and April 28, 2024. You may check if your iPhone 14 Plus qualifies for a free camera repair by tapping the link to the support page at the beginning of this post.
Let’s start by demonstrating how to get your iPhone 14 Plus’s serial number. Select Settings > General, then select “About.” The first set of numbers at the top of the page will include the serial number. The serial number of your iPhone 14 Plus should then be entered in the space on the Apple support page. The support page provides access to a number of options in the event that your device qualifies for a free repair.
Among these various options, you can choose between:
- Locate an Authorized Service Provider for Apple.
- Schedule a visit to an Apple retail location.
- Speak with Apple Support.
The first two links should go without saying. The final link will direct you to a page where you may schedule an appointment at an Apple Authorized Service Provider or at a Genius Bar at an Apple Store. It is also possible to arrange for the shipment of your iPhone 14 Plus to an Apple Repair Center. You’ll need the details for your Apple Account. Apple ID was formerly known as Apple Account. Visit account.apple.com to create one if necessary.
You will receive an authorization code to enter after logging in. You can book a Genius Bar appointment at an Apple Authorized Service Provider or local Apple Store when your identity has been verified. The page will provide all of the Apple Stores in your area, starting with the one that is nearest to you, if you wish to visit a Genius Bar. Make sure you back up your iPhone before sending it in or visiting a Genius Bar or Apple Authorized Service Provider.
Bring the following items with you if you’re taking your iPhone 14 Plus to an Apple Store or an Authorized Service Provider:
- Your iPhone 14 Plus, along with any accessories you require assistance with.
- You shouldn’t require your sales receipt because this repair is free.
- a means of identifying oneself, such as a passport, driver’s license, or other official document.
If you’re giving Apple your iPhone 14 Plus, you might want to do the following as suggested by the tech giant:
- To safeguard your personal data, wipe your device after backing it up and delete it from your Apple Account: After selecting General > Transfer or Reset iPhone from the Settings menu, select Erase All Content and Settings. To verify, you must input the password for your Apple Account.
- Suspend your cellphone service if necessary. Take out the physical SIM card if your handset has one. If your device has an eSIM, get in touch with your wireless operator to receive a replacement or, if necessary, to suspend service.
You are not exempt if you have an iPhone 14 Plus and haven’t observed an issue with previews from the rear cameras. You might wish to take advantage of this offer even if your phone qualifies for free repair because it indicates that there is a problem with your device that could arise at any time. If you’ve already paid for this repair, give Apple Support a call at (800) 275-2273 in the US to find out how to get your money back.